Shipping & Delivery
Last Updated: 6 October 2026
At DecorVault, we are committed to delivering your orders safely and on time. Please read our shipping and delivery policy to understand how we process and deliver your orders.
1. Shipping Zones
- We currently ship to all locations within India
- We are working on expanding our shipping capabilities to international locations
- Shipping to remote areas may take additional time
- Some products may have shipping restrictions based on size or weight
2. Shipping Methods & Costs
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 Business Days | ₹99 - ₹199 |
| Free Shipping | 5-7 Business Days | FREE on orders ₹999+ |
| Express Shipping | 2-3 Business Days | ₹299 - ₹499 |
* Shipping costs may vary based on order weight, size, and delivery location.
3. Order Processing Time
- Orders are processed within 24-48 hours of order placement
- Orders placed on weekends or public holidays will be processed on the next business day
- Customized or personalized items may take additional processing time
- You will receive a confirmation email once your order is processed
4. Order Tracking
- You will receive a tracking link via email once your order is shipped
- You can also track your order on our Order Tracking page
- Tracking information is updated in real-time by our shipping partners
- Please allow 24 hours for tracking information to appear after shipping
5. Delivery Process
- Our courier partners will deliver your order to the address provided during checkout
- Please ensure someone is available to receive the package at the delivery address
- In case of multiple delivery attempts, a delivery notification will be left
- You may need to provide a valid ID proof for delivery in some cases
6. Delivery Timeline
Metro Cities
3-5 Business Days
Tier 2 & 3 Cities
4-7 Business Days
Remote Areas
7-10 Business Days
7. Damaged or Lost Packages
- If your package arrives damaged, please contact us immediately with photos of the damage
- We will arrange for a replacement or refund at no additional cost
- In case of lost packages, we will initiate a thorough investigation with our courier partner
- Claims for damaged packages must be reported within 48 hours of delivery
8. Undeliverable Packages
- Packages are considered undeliverable if the address is incorrect or the recipient is unavailable
- We will attempt to contact you for address clarification
- Undeliverable packages will be returned to us
- You will be responsible for re-shipping charges for undeliverable packages
9. Shipping Restrictions
- We do not ship to P.O. Box addresses or military addresses
- Some products may have shipping restrictions due to size, weight, or material
- Bulk orders may require special shipping arrangements
- Fragile items are packed with extra care but cannot be guaranteed against transit damage
10. Frequently Asked Questions
Do you offer free shipping?
Yes, we offer free shipping on all orders above ₹999 within India.
Can I change my delivery address after placing an order?
You can request a change of delivery address within 12 hours of placing your order. Once the order is processed, we cannot guarantee address changes.
Will I be notified when my order is delivered?
Yes, you will receive a delivery confirmation email once your order is successfully delivered.
What happens if I miss the delivery?
Our courier partners will make up to 3 delivery attempts. If all attempts fail, the package will be returned to us. Re-shipping charges may apply.
11. Contact Us
If you have any questions about our Shipping & Delivery policy, please reach out to us:
📦 Quick Tip: Track your order regularly for real-time updates. If you notice any delays, please contact our support team for assistance.
By placing an order with DecorVault, you agree to our Shipping & Delivery Policy.
