Return Policy

At DecorVault, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our return policy carefully before initiating a return.

1. Return Window

• You have 7 days from the date of delivery to initiate a return
• Returns requested after 7 days will not be accepted
• The return window is calculated from the delivery date shown on the tracking information

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• Item must be unused and in the same condition as received
• Item must be in its original packaging with all tags attached
• Item must not show any signs of wear, damage, or alteration
• All accessories, manuals, and freebies must be included
• Proof of purchase (order ID) must be provided

3. Non-Returnable Items

The following items cannot be returned:

• Customized or Personalized Items: Products made to your specifications
• Clearance or Sale Items: Products purchased at discounted rates
• Used Items: Products that have been installed or used
• Damaged Items: Items damaged due to improper handling by the customer
• Perishable Items: Products with an expiration date

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at contact@decorvault.online with your order ID and reason for return
2. Return Authorization: You will receive a Return Authorization (RA) number and instructions
3. Packaging: Securely pack the item in its original packaging
4. Shipping: Ship the item to our return address using a trackable shipping method
5. Confirmation: We will notify you once the return is received and inspected

5. Return Shipping Costs

• Returns due to our error: We will cover the return shipping costs
• Returns for other reasons: You are responsible for the return shipping costs
• Original shipping charges are non-refundable
• We recommend using a trackable shipping service for returns

6. Refund Processing

• Refunds will be processed within 7-10 business days after receiving the return
• Refunds will be issued to the original payment method used for the purchase
• You will receive an email confirmation once the refund is processed
• Processing times may vary depending on your bank or payment provider

7. Exchange Policy

• We offer exchanges for items that are damaged, defective, or incorrect
• Exchanges are subject to product availability
• Please contact us for exchange requests
• Exchange shipping is free for items damaged or incorrect due to our error

8. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately
• We may request photos of the damage to process your claim
• We will arrange for a replacement or full refund at no additional cost
• Claims for damage must be reported within 48 hours of delivery

9. Cancellation Policy

• Orders can be canceled within 12 hours of placement
• Full refund will be issued for canceled orders
• Orders already processed or shipped cannot be canceled
• Please contact us immediately for cancellation requests

10. Return Address

11. Contact Us

If you have any questions about our Return Policy, please reach out to us:

By placing an order with DecorVault, you agree to our Return Policy.